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CUSTOMER CARE

Shipping


Orders are processed within 2–3 business days, excluding weekends and holidays. After your order ships, standard delivery is estimated to take 3–7 business days. Delivery times are estimates and may vary due to carrier delays.

Once your order has shipped, you will receive an email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Customers are responsible for providing a complete and accurate shipping address. Margo is not responsible for packages delivered to an incorrectly entered address. If you notice an error, contact us immediately at info@bymargoofficial.com. We cannot guarantee that an address can be changed after an order has been placed.

Margo is not responsible for shipping delays, lost packages marked as delivered, or packages stolen after confirmed delivery. If a package is delayed or missing in transit, please contact the shipping carrier and then contact us so we can assist with the claim.

Preorders

The processing window above applies to available items. Products marked as preorders are paid in full at checkout. The current boxer dispatch date is to be confirmed. Review the product and cart disclosures before ordering.

Exchange policy